Generation-e strives to be easy to do business with.
If we have not yet shipped your order you can cancel and we will provide a full refund.
If we have already shipped your order, if the package is unopened we can provide a full refund.
If you have opened your package, there may be reasons why we cannot provide a refund. For example, understandably in the world of global pandemics, personal devices like headsets for example cannot be resold. Other items can be returned to Generation-e if they are opened but must be undamaged and have the full original packaging in good order. There will be a restocking fee of 10% in this case.